Good Sense Not that Common

Common Sense

As a change management consultant and business owner who makes his living by helping organizations to develop and implement effective business processes and practices, sometimes I wonder whether the processes and practices become an impediment to good sense and good decisions. Let me explain by sharing two recent customer service experiences which caused me to […]

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Leading Change – A Call for Strategic Patience

One of the greatest challenges for change leaders is dealing with resistance. The fact is most people don’t like change because change means uncertainty and uncertainty creates anxiety and risk, including the risk of failure. But I believe the real problem for many of us who are responsible for leading change in organizations is that […]

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